Training & Support

Canvas workshops, online training and tutorials, and one-on-one support are available to help you get the most out of Canvas.

Training and resources

Helpful contacts

  • UBC Vancouver: If you’re based at UBC Vancouver and would like support with Canvas, we recommend making your faculty’s Instructional Support Unit your first point of contact.
  • UBC Okanagan: If you’re teaching at UBC Okanagan, please contact the Centre for Teaching and Learning (ctl.helpdesk@ubc.ca) for assistance with Canvas.
  • Learning Technology Hub: All faculty and staff are invited to call, email, or visit the Learning Technology Hub for assistance with Canvas. Drop-in Canvas Studio sessions take every Monday afternoon in the Irving K Barber Learning Centre.
  • Support outside regular office hours: Creating an account in Canvas will give you access to 24/7/365 telephone, chat, and email support provided by Canvas representatives.

Student support

  • Students who are using Canvas for the first time will want to check out UBC’s Canvas website for students.
  • All UBC students can access 24/7 chat, email, or phone support through the Help menu in Canvas.
  • Students who have UBC-specific technical issues with Canvas (such as problems logging in) should contact UBC’s Information Technology Service Centre (ITSC) for assistance, using their online form.