Support for Students


UBC students who are using Canvas for the first time will want to check out A UBC’s Student’s Guide to Canvas. The website features an FAQ, information about Canvas support, and a blog with helpful Canvas tips written by students on UBC’s Canvas project team.

Students who experience technical issues while using Canvas can access chat, phone, or email support 24/7 through the Help menu found on the main navigation bar in Canvas. For help with UBC-specific technical issues — for example, problems logging in — students should contact UBC’s Information Technology Service Centre (ITSC), using their online form.