Support for Students


UBC students who are using Canvas for the first time will want to check out A UBC’s Student’s Guide to Canvas. The guide includes a Canvas FAQ, a list of courses that are running in Canvas, and links to the Canvas help guides. It also features a blog written by students on our very own Learning Technology Environment Renewal Team.

If students encounter technical issues while using Canvas, they can access chat, phone, or email support 24/7 through the Help menu found on the main navigation bar in Canvas. For any UBC-specific technical issues with Canvas (e.g., problems logging in), students should contact UBC’s Information Technology Service Centre (ITSC) for assistance, using their online form.